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Refund and Returns Policy

Return and Refund Policy – Aqila.ng

At Aqila.ng, we strive to ensure the satisfaction of our customers with every purchase. We understand that circumstances may arise where you may need to return an item. Please review our Return and Refund Policy carefully to facilitate a smooth process.

Return Eligibility:

  • Items must be in their original condition and packaging.
  • Products must not have been worn, altered, or damaged.
  • Return requests must be initiated within 5 days of receiving the product.

Return Process:

Initiating a Return:

Contact our Customer Service team at [[email protected]] or [+2347033004080] Simply login to your account to initiate the return process. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

Return Approval:

Once your return request is received and reviewed, we will notify you of the approval or rejection of your return. Approval is subject to meeting the eligibility criteria.

Return Shipment:

If your return is approved, you will be responsible for the return shipment cost. Ship the item(s) to the address provided by our Customer Service team.

Inspection:

Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. We reserve the right to reject returns that do not comply with our policy.

Refund Process:

Refund Timeframe:

Refunds will be issued within 12 working days for payments made with debit or credit cards. For payments made directly to our bank account, refunds will be processed within 2 working days.

Refund Method:

Refunds will be issued using the original payment method. For credit or debit card payments, the refund will be credited back to the same card. For direct bank transfers, the refund will be made to the customer’s provided bank account.

Notification:

You will be notified via email or phone once the refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank’s processing time.

Exemptions:

  • Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.
  • Digital products are not eligible for refund so, please review the products before purchasing.

Contact Information:

For any inquiries or assistance regarding returns and refunds, please contact our Customer Service team at [[email protected]] or [+2347033004080].

Aqila.ng reserves the right to amend or update this policy without prior notice. We appreciate your understanding and cooperation as we work to provide you with the best shopping experience possible. Thank you for choosing Aqila.ng!

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